Netbet - Refund for letting a minor play
Declined - This issue far exceeds the 18 month deadline we have to submit complaints. As such we will not be reviewing this matter.
Read our Netbet Review.
Hello, i know the incident has taken place more than 18 months ago, but i hope you guys understand that this is about player protection as stated by MGA. So in 16/07/2014 i made an account with my real details in netbet.gr.The minimum age in order to gamble is 21 years old. But i was 20 years old and 7 months. Netbet let me deposit, play and also verified my account. After couple of months later i closed my account. The sum of my deposits were 50 euros. Netbet has never paid back my deposits. Eventhough i informed the chat. Now, i have been waiting one week and the chat claims that the department is investigating the issue. But nothing has come. I even gave my e-wallet details but no refund has been made. Netbet needs to comply with MGA's Players Protection Directive, Part VIII – Protection of Minors and Vulnerable Persons 26.(3) Where a minor, notwithstanding the checks put in place by the B2C licensee, manages to make use of the gaming service, the B2C licensee, as soon as it becomes aware that such player is a minor, shall take all necessary steps to prevent such minor from making further use of its gaming service and to return the minor to the state in which the minor was prior to playing
Read the casino review
Leave a Reply
You must be
to post a comment.