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Netbet - Refund for letting a minor play


Declined - This issue far exceeds the 18 month deadline we have to submit complaints. As such we will not be reviewing this matter.

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Player's Complaint

Hello, i know the incident has taken place more than 18 months ago, but i hope you guys understand that this is about player protection as stated by MGA. So in 16/07/2014 i made an account with my real details in minimum age in order to gamble is 21 years old. But i was 20 years old and 7 months. Netbet let me deposit, play and also verified my account. After couple of months later i closed my account. The sum of my deposits were 50 euros. Netbet has never paid back my deposits. Eventhough i informed the chat. Now, i have been waiting one week and the chat claims that the department is investigating the issue. But nothing has come. I even gave my e-wallet details but no refund has been made. Netbet needs to comply with MGA's Players Protection Directive, Part VIII – Protection of Minors and Vulnerable Persons 26.(3) Where a minor, notwithstanding the checks put in place by the B2C licensee, manages to make use of the gaming service, the B2C licensee, as soon as it becomes aware that such player is a minor, shall take all necessary steps to prevent such minor from making further use of its gaming service and to return the minor to the state in which the minor was prior to playing

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1 Responses

April 4, 2021

Hi ilikeicecream - welcome to!

I'm afraid that this case is older than we would be prepared to review. As such we will be declining this complaint.

For your information - the Player Protection Directive was not introduced by the MGA until 2018. The terms contained within would not apply before that point.

Sorry we could not be of further help.


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ilikeicecream consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • NetBet
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Cosmo Gaming Company Limited

April 4, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.