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NetBet - Slow Payment

Ruling

Resolved - a mistake on the part of a casino rep was quickly resolved once we contacted them.

Read our NetBet Casino Review.

Player's Complaint

The issue I'm having is as follows:

I requested a payout from Netbet (account name with Netbet is [EDIT]) on the 5th October and it has still not been processed.(I also have a second payout from Tuesday 15th which also is still not processed)

I've been really polite with staff who in fairness have been polite too but I think they are deliberately not paying me and I'm worried they won't pay me my money.

I closed my account on Sat as part of their self exclusion program but I'm regretting this as I think they will be less likely to pay as I won't be using their site in future.

They have promised me constant updates but the only update I get is 'it's with the payment team' and they will never let me speak to the 'payment team' or get any feedback from them.( I've been told every day for past 10 days that it's with the payment team and they will contact me via mail when they hear anything but they don't know when they will hear anything )

Any help or advice you could give would be much obliged.

Regards

[EDIT]

*Bets were on straight football bets. There have been no bonuses involved etc.

I've provided them with all the authentication and identification requirements they've asked for.

I've had numerous successful withdraws previously with no issue bar the fact it usually took a wee while for money to arrive to account (validated within 48 hours usually).

Overall I've lost money on the site so not that it should matter but it's not as if I'm taking my winnings and running.

Read the casino review

2 Responses

ThePOGG
October 23, 2013

Hi bobby43 - thanks for getting in contact.

I'll contact NetBet about this just now and hopefully we should be able to get this resolved quickly.

ThePOGG

ThePOGG
October 30, 2013

bobby43 has confirmed that the contested funds have now been returned.

As far as NetBet are concerned, one of their financial agents made a error that delayed this payment and they've apologised for this issue. And credit has to be given to any casino that's prepared to put up their hand and admit their mistake.

Happy resolution for everyone.

ThePOGG

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bobby43 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 23, 2013

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.