Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
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I have played at nightrush for a while now and encountered a huge issue on Thursday night. I was playing quite a decent amount on classic blackjack ranging from 60 to 200 a hand so quite a large amount. On some hands the system game froze and started something along the lines of communication line error..the game would then reload. The problem is that the blackjack chips were taken from my account but the hand was never played. This happened a few times but I didn't report right after the hands for 3 reasons. 1 I've had a good experience and trusted the chips would simply be credited after an hour or so as has happened a few times with other casinos. Also I figured such a huge error can always be audited and I wouldn't worry about the unplayed hands. Also I knew I had this as a backup with the chips in case I lost.also there was nothing to screenshot..the chips would be taken the error message would come on disappear and then the game would in essence reload while taking the chips but not playing the hand.so after playing through I went to live chat to state the obvious error and scenario. In total the amount of hands not played is at least 600..they assured me it would not only be reported to the tech team but management as well right away. Since then I have sent multiple emails all are being ignored completely. Again I stated in a simple audit between chips debited from my account and the actual hands played. They are completely avoiding me now as I'm sure they are now aware of the error. I in turn have been highly mishandled and cheated. I truly need your help in this issue thank you
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Nightrush - Chips for blackjack taken due to tech error and not redunded
Posted by speed1975
October 1, 2019
speed1975 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 1, 2019