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Nitro Casino – Playing while self excluded

Ruling

Declined - This issue has already been submitted to the operator’s official ADR/received a ruling from another ADR.

Read our Nitro Casino Review.

Player's Complaint

Hello, i have a complaint with Nitro casino / 21.com. i played while self excluded at nitro casino. i self excluded myself from 21.com a casino which operates under the same licence. Nitro casino confirms that i was playing while self excluded but they state that they were not aware of my gaming problem until i told them while playing at nitro casino. This is not true through self excluding i made i perfectly clear i did not want to gamble if i needed a time out or cooloff i woulde have chosen that option. secondly i played at 21.com while netherlands users were restricted. My claim for a (partial) refund ans conservations with nitro casino did not go very fluent, i have been waiting for months to get some answers (see in the text under this message, even the ADR does not respond so i hope you can help to solve this situation.

best regards

Read the casino review

1 Response

ThePOGG
Nov 16, 2020

Hi magusseven,

If you have already submitted your complaint to the operators official ADR we would not intervene in this issue. You need to wait for the ADR to provide a ruling.

Thanks,

ThePOGG

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Agreement

magusseven consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Nitro Casino
  • Malta Gaming Authority
  • Betpoint Group Limited

November 16, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.