Staybet – No payment
Ruling
Found for the Player - Staybet have been non-responsive to this complaint and have not paid this player. As such they've been moved to our Blacklist.
Read our Staybet Casino Review.
Player's Complaint
Hello!
I would like to complain about the company Stay Gaming Group N.V. that operates and manages the gambling site www.staybet.com and uses software from the TAIN (you can see the information about it at the bottom of the page in the screenshot - [EDIT]).
Also I see that Kanga B.V. has license for the gambling site www.staybet.com (you can see this in the screenshot - [EDIT]).
I contacted the staybet.com support using the following contacts: https://www.staybet.com/en/contact and [email protected]
My staybet.com account login - [EDIT].
I registered on the site www.staybet.com on 14/10/2017, made several deposits by Skrill for a total amount of 500 euros (you can see screenshot - EDIT), I did not take any bonuses, played for about a month and won some money.
20/11/2017 - my account was successfully verified (screenshot - [EDIT]).
The balance of my account was 1 987 euro (screenshot - [EDIT]) and
28/11/2017 - I ordered a withdrawal of 1 987 euros (screenshot - [EDIT]).
05/12/2017 - my account was blocked, I received letter about this (screenshot - [EDIT]) and I was paid only 100 euros (instead of 1987 euros).
As you can read in the letter (screenshot - [EDIT]), the main reasons for blocking the account are following:
"Your account was recently used in a country where the jurisdiction for gambling is prohibited. Winnings resulting from an active account to play in a legally strict geo-location or country can lead to that the security team from Staybet taking legal actions regarding your account. In accordance with our terms and conditions I hereby notify you that the money herewith has been deducted from your account in regard of our breach of regulations terms.
We have hereby confiscated your winnings and re-sent your original deposit amount of €100 to your Skrill account."
But in Ukraine (where I live) there is no prohibition on participation in games of chance. And you know it, I think.
In Ukraine organization of gambling is prohibited, but not participation in gambling, and sanctions for violating this law are not applied to gamblers, but to gambling organizers.
So in any case, I did not violate anything, Ukrainian legislation does not forbid me to gamble.
But even if it was not so, the Staybet is not in any way the executor of the law. If the Staybet has reasons to believe that in Ukraine it is forbidden to gamble, let him transfer money to my bank account in Ukraine, and if it is really forbidden to play, the government as the guardian of the law will confiscate this money from me and punish me. But Staybet does not have the right to make it. Where is the 500 euros that the Staybet received from me as a deposit? How did Staybet use them? Sent to the budget of Ukraine? Let him report on this.
I know that you have the authority to force Staybet to pay me the entire sum of 1987 euros, including my winnings, and you have all the powers and reasons to oblige Staybet to return at least my deposit 500 euros. This will be the return of my funds.
Otherwise a dangerous precedent can be created that can undermine the credibility of the entire betting business, honest bookmakers will suffer from this.
Kindly ask you to help me.
Kind regards,
[EDIT].
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20 Responses
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Andi517 - welcome to ThePOGG.com!
Firstly I have to make clear that we do not have any "authority" to force any other private business to do anything. All of our mediations are informal and if they result in a player getting paid it's because the operator has agreed to do so.
I'll contact Staybet and see what we can find out for you.
Thanks,
ThePOGG