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NoBonus – Complaint

Ruling

Found for the Casino - At the time that this player closed their account they did not make clear that the closure was due to problem gambling issues.

Read our NoBonus Casino Review.

Player's Complaint

Hello I already had contact with MGA. They said I had to contact the Pogg.

This is the mail I send to MGA

Ladies and gentlemen, I address you first on the following matter.

I have already opened accounts at various casinos (yeticasino.com, adlercasino.com, allirishcasino.com, funcasino.com) of L and L Europe Limited under the license number MGA/B2C/211/2011, played them and subsequently played them due to a Leave strong game attempt locked indefinitely.

I have insisted at every facility of the lockdown that it is a permanent lock at all casinos of the provider.

Unfortunately, however, a relapse came and unfortunately, despite the lock, I was able to log in again in one of their casinos, deposit and play easily.

The following casino is meant: Nobonucasino.com

I gambled away a large sum of money during a short period of time.

In total, these deposits (via skrill) amount to a total of 515.00 euros.

Proof of krill is in the appendix.

Because they are covered by the licence of the authority MGA and because they have not ensured compliance with the gambling prevention measures, they have breached the licence rules

According to the license agreement, I should not have been able to re-register.

This has caused me a great deal of financial damage.

I therefore ask them to refund the above deposits of 515.00 euros by the 18.02.2019 at the latest: [EDIT]

If I do not receive any feedback, or if you miss the deadline, I will feel compelled to lodge a complaint with the licensing authority MGA, as well as instruct a specialist lawyer in the matter.

Thank you for your understanding.

Sincerely, [EDIT]

Read the casino review

2 Responses

ThePOGG
Mar 10, 2019

Hi pattyps88 - welcome to ThePOGG.com!

As we are the ADR for the L&L Europe Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Moving on to the specifics of your case, I need you to answer a couple of questions before we move forward:

i) When closing your accounts with the other L&L Europe Ltd brands did you tell them that you were closing due to gambling problems? I need to be clear that asking for a "permanent" account closure does not qualify as a responsible gambling closure unless you have informed the operator you are having trouble controlling your gambling.

ii) Did you use the same details (name, address, email address etc) when signing-up to NoBonus that you used at the other casinos?

Thanks,

ThePOGG

ThePOGG
Mar 22, 2019

Hi pattyps88,

I've now discussed your issue at length with the operator and reviewed the relevant communications.

You've only made a single account closure request with this group on the 7th of April 2018 and it stated the following:

"Hi I would like to set up a self exclusion for my account for an indefinite period."

At the time of this request a "self-exclusion" under the MGA license was considered to be any closure request made by the player and did not in itself quantify that the closure was due to problem gambling issues or fell under the responsible gambling definition. To fall under the definition of responsible gambling the request had to be accompanied by a clear statement as to the reasons for the closure. Your closure request did not include such a statement.

Unfortunately, that being the case, unless you can provide record of an exchange where you clearly told the operator that you were experiencing problem gambling issues, there is nothing we can do for you here.

ThePOGG

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Agreement

pattyps88 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • No Bonus
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • L&L Europe Ltd

March 8, 2019