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NoBonus - non-payment

Ruling

Resolved - A verification issue has been resolved and both NoBonus Casino and the player have confirmed that the player has now received their payment.

Read our NoBonus Casino Review.

Player's Complaint

Greetings, I registred in casino with the purpose to derive pleasure and to spend the money. Now I feel rage and bewilderment. On 20 May my account and my winning was blocked without explanation. It is an awful mistake because I did not violate terms and conditions of casino.

The casino returned my deposit, but cancelled the winning. My winning of 900 euros the casino appropriated after blocking.

I sent a complaint at the casino. The casino made a reference to point 9 of terms and conditions. I am familiar with it. There is specified that casino have the right to close the account in point, but not to hold my winning.

The сasino has no right to block the account and money without explanation. According to the international law, the consumer of services has to be informed on the course of the carried-out service, on the blocking reasons too.

Blocking my account doesn 't bother me, I was frustrated with the No Bonus casino. I ask the casino to return my winning.

Respectfully, [EDIT]

Read the casino review

4 Responses

User icon
ThePOGG
September 10, 2019

Hi maga - welcome to ThePOGG.com!

As we are the ADR for the L&L Europe license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
September 13, 2019

Hi maga,

I've discussed this issue with NoBonus Casino. My understanding is that your documents have been re-reviewed and a previous error corrected. You account is not verified and your balance has been reinstated. Could you check your account and confirm?

Thanks,

ThePOGG

User icon
Maga
September 14, 2019

Thank you for help. I got my money.

User icon
ThePOGG
September 17, 2019

Hi Maga,

Thanks for letting me know - it is appreciated!

ThePOGG

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Agreement

Maga consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • No Bonus
  • Malta Gaming Authority
  • United Kingdom Gambling Commission

September 10, 2019

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