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NordiCasino – Non payment of winnings and non respect of responsible gamng rule

Ruling

Found for the Player - The term being enforced by NordiCasino is non-valid under EU law outside of bonus play.

Read our NordiCasino review.

Player's Complaint

I played few times on this website but little amount, I decided to close my account on July because I have gambling problems. No reply after my email.

But the real issue is that this month after depositing 50€, Ive won 100e and they declined my withdrawal saying that you cant place a bet of more than 30% of your deposit, I checked on their terms and conditions and it says that you have to play at least 30% of your deposit before requesting a withdrawal.

So its just a excuse to not pay me.

50€ my deposit was refunded, I played and went up to 350€ 7.09.19, requested a withdrawal and after 5 days they declined , blocked my account, when I go to the chat they dont know why, or they are rude.

I just want my money back and stop playing.

Could you please do something?

Read the casino review

1 Response

ThePOGG
Sep 07, 2019

Hi dave82 - welcome to ThePOGG.com!

Unfortunately there's nothing we can do for you in this instance.

As a UK resident you should only be playing with operators that hold a UKGC license. NordiCasino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Moving on to the specifics of your claim - the NordiCasino terms do include a clear term prohibiting betting more than 30% of your last deposit on a single round of play. To our knowledge this term would not be considered valid under EU consumer law, but having discussed this issue with this group of operators several times we know they will not change their position in enforcing it.

Finally with regard to account closure requests - unless you have explicitly informed the operator of the reason for the closure (i.e. gambling addiction) the operator would not be expected to treat this as a responsible gambling issue.

Sorry we cannot be of further help.

ThePOGG

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Agreement

dave82 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Nordicasino
  • Curacao eGaming
  • Equinox Dynamic N.V.

September 7, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.