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Novibet - deactivated account

Ruling

Found for the Player - Novibet has informed us that they will not cooperate with this service to manage player complaints.

Read our Novibet Casino Review.

Player's Complaint

My account was deactivated on 1 of April, they didn't even send me email about deactivation. After I contact them asking what is going on They send an email asking for: -A picture of myself holding an ID ( I send them picture) -An official document that proves my registered mobile phone Because my phone was not on contract there was no official document I can show, we managed a call on 5th of April to confirm my details. This is the next email I received: "The phone call verification was completed, but the security department deemed necessary a security review to be conducted" These processes do not have a time expectancy, therefore we kindly ask for your patience until you receive an update on your account. Today 29 of June I called them again, they said same thing as always.

Read the casino review

2 Responses

thepogg
June 29, 2021

Hi karoli123 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully you understand how our complaint management process functions.

Unfortunately you’ve chosen to play with an operator who historically has refused to cooperate with this service. While we will try to contact the operator on your behalf, it is a near certainty that they will refuse to discuss this complaint.

Thanks,

ThePOGG

thepogg
July 4, 2021

Hi karoli123,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, IBAS. Alternatively, if you wished to consider legal action our understanding is that GreenTableLegal.com offer a no win no fee service that specialises in the remote gambling sector.

Sorry we could not be of further help.

ThePOGG

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Agreement

karoli123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Novibet
  • United Kingdom Gambling Commission
  • Novigroup Limited

June 29, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.