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Novibet - not paying winnings


Found for the Player - Despite our repeated efforts to contact Novibet to discuss this issue we have received no response whatsoever from the operator.

Read our Novibet Casino Review.

Player's Complaint

Hello, i signed up to novibet about 6 weeks ago, verified my ID and address and deposited and lost £250. About 3 weeks ago they sent me an offer of £50 bonus if i deposited £50. I did this, and won £1050.55. They asked for bank statement, which i complied with, after that was accepted, pictures of my card. After that they asked for facial verification and for proof i own my own phone number, via a phone call. They then wasted my time by not ringing me at the agreed times, 3 times. They even claimed they had rang me and not got a response, which was simply untrue, i got no missed calls. Eventually, they did ring me and had me say my name, address and username. Now my account is under investigation.

From my perspective, it appears they were just asking for more and more things to delay my withdrawal, and after complying at each stage, they are now just refusing to pay. I would really appreciate help with having my money paid out.

Read the casino review

2 Responses

April 28, 2020

Hi username1008 - welcome to!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



May 5, 2020

Hi username1008,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, IBAS. Alternatively, if you wished to consider legal action our understanding is that offer a no win no fee service that specialises in the remote gambling sector.

Sorry we could not be of further help.


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username1008 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Novibet
  • United Kingdom Gambling Commission
  • Novigroup Limited

April 28, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.