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Novibet - slot win

Ruling

Found for the Player - Despite our repeated efforts to contact Novibet to discuss this issue we have received no response whatsoever from the operator.

Read our Novibet Casino Review.

Player's Complaint

I won £1400.00 i the Novibet casino on a slot called Hit it Big on the 17th March 2020. Every time I contact them regarding my payout they just come back with the same message saying it is with the security

Read the casino review

2 Responses

User icon
ThePOGG
April 8, 2020

Hi emster - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
April 26, 2020

Hi emster,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, IBAS. Alternatively, if you wished to consider legal action our understanding is that GreenTableLegal.com offer a no win no fee service that specialises in the remote gambling sector.

Sorry we could not be of further help.

ThePOGG

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Agreement

Emster consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Novibet
  • United Kingdom Gambling Commission
  • Novigroup Limited

April 8, 2020

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