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Noxwin – The winnings confiscated without any reason

Ruling

Found for the Player - While Noxwin have responded to this issue they've provided no justification for the actions they've take. As such we have no choice but to base this ruling on the information submitted by the player and Noxwin and their sister casino Flamantis will be moved to Not Recommended status.

Read our Noxwin Casino Review.

Player's Complaint

I decided to play at Noxwin casino with the bonus I have received on my email. The bonus was 77 EUR so overall I played with 177 EUR. I got really lucky and in Hellboy I hit a big win of 5 026 EUR. After the verification procedure the casino assured me that my winnings will be paid to me in three instalments. Later on, the casino management wrote me that there were some troubles with financial management but these problems are going to be solved soon. Nevertheless, in short time I found out that the money was confiscated from my account. The casino accused me of fraud. Soon after that my account was completely blocked. No further explanations were provided to me.

Read the casino review

2 Responses

ThePOGG
Mar 23, 2017

Hi Vicente123 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Apr 22, 2017

Hi Vincente123,

After providing significant time for Noxwin to prepare their case for review
we've received only very clipped responses from this operator that have said nothing more than "The mentioned user misused our casino. The account will remain permanently blocked!".

This is an unacceptable situation and we no longer have any reasonable expectation of the operator providing more than this.

For this reason your complaint is now being closed as 'Found for the Player' and both Noxwin and their sister property Flamantis casino have been moved to Not Recommended status.

Unfortunately as this operator is licensed by an unknown master license holder in Curacao we cannot even direct you on to another body to review your complaint.

I'm sorry we could not be of more help!

ThePOGG

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