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NY Spins – Banking Issue

Ruling

Resolved - The submitting complainant has informed us that they have now received the contested payment from NYSpins Casino.

Read our NYSpins Casino Review.

Player's Complaint

Hi,

A deposit was made on June 4th with their welcome bonus. I won some money and then had my account verified by next day.

Since then they have been claiming "banking issues" with their payment processor for past 5 business days.

It seems a bit suspicious that this issue has not been resolved.

Can you check with this casino ?

Thanks

Read the casino review

5 Responses

ThePOGG
Jun 11, 2019

Hi metaloid50 - welcome to ThePOGG.com!

While I appreciate your frustration I think you need to be a little more patient and allow the operator a little more time to resolve this issue on their own before asking for a 3rd party dispute mediation service to intervene.

If you still have not received your funds by Monday the 18th of June let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

metaloid50
Jun 13, 2019

Hi,

Hi it is Thursday (13th) today and it does take 4-5 business days for the funds to arrive. I'm guaranteed not to receive the money by Monday (17th). Are you able to email them this week regarding this ?

Thanks

ThePOGG
Jun 19, 2019

Hi metaloid50,

Have you received your funds?

Thanks,

ThePOGG

metaloid50
Jun 19, 2019

Hi,

It was received yesterday. Thanks !

ThePOGG
Jun 25, 2019

Hi metaloid50,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

metaloid50 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • NY Spins
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • SuprPlay Limited

June 10, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.