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NY Spins – Payment rejection

Ruling

Found for the Casino - This player claimed a No Deposit Free Spin offer that has a clear max win cap. As such there's no grounds for us to press for further payment.

Read our NYSpins Casino Review.

Player's Complaint

I got a txt saying I had 10free spins, I played them n won, played with the money for many hours,then requesting to withdraw $440NZD,got txt confirmation tht this was processed. then continued playing many hours, requested further more $265 & $330NZD and got txt confirmation tht was accepted etc. they say their T & Cs state max $100 withdrawal with free spins,they cancel payments put $100 on my casino acc then once I’ve played they money (un b known to me yet) they email explaining all this shit

Read the casino review

1 Response

ThePOGG
Sep 26, 2018

Hi montywinz - welcome to ThePOGG.com!

Unfortunately there's nothing we can do to help you in this case. NYSpins carry clear bonus terms relating to the use of no deposit free spins. Specifically:

"1.h. Withdrawals of winnings gained from a bonus or free spins that originated without making a deposit are capped at €100 (or equivalent in your local currency), except for when specific terms are applied."

The above being the case the operator are correct to restrict your withdrawal to $100NZD. All I can suggest is that you ensure to read the terms and conditions associated with any bonus you claim in future.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.