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NYSpins – Wrong wagering calculation

Ruling

Resolved - An issue with the tracking of wagering requirements has been resolved by the NYSpins casino team. The player is non-responsive to our requests for updates.

Read our NYSpins Casino Review.

Player's Complaint

I have been playing for a while and then noticed that the sum I have to wager did not drop at all. So, the case is the following - I took the second welcome bonus here and was playing All Aces. After some hours I checked how much less of the wagering requirement I have, but I found out that it was just the same as before I started to play. I checked the terms and well the contribution of All Aces is 5%. So, I asked the chat about this. Unfortunately this was just senseless - I was told that it was not possible to change the remaining wagering without any valid reason. The operator also gave me the link to the terms where it was clearly set that the contribution is 5%. So, well.. Just nonsense...

Read the casino review

4 Responses

ThePOGG
Jul 16, 2018

Hi andreschlorff68 - welcome back!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Jul 20, 2018

Hi andreschlorff68,

I've spoken to NYSpins about this issue. Apparently there was an error with their wager tracking system. They inform me this has been correct, you have completed your wagering requirement and actioned a withdrawal.

Can you confirm receipt of your funds?

Thanks,

ThePOGG

ThePOGG
Jul 27, 2018

Hi andreschlorff68,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Aug 06, 2018

Hi andreschlorff68,

If we haven't heard from you by Friday the 17th of August I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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