Ocean Breeze Casino - not paying

Ruling

Found for the Player - Despite our repeated efforts to contact Ocean Breeze Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Ocean Breeze Casino Review.

Player's Complaint

Hi,

I'm not sure if you'd be interested in this or not, but here's my story of an online casino who just won't pay out.

I joined OceanBreeze Casino late November 2020 and played online. My verification documents were a bank card and passport.

My user name was [REMOVE].

After a while playing live online roulette I managed to accrue a tidy balance in my account and requested a withdrawal of £5000, (Which was the casino's maximum weekly withdrawal amount)

I had to send a selfie to them of me holding my passport to verify the account. I did this and the withdrawal of £5000 was received in my bank the next day, 24th November.

This quick payment, and a great array of online games gave me assurance that things were ok with the site.

I played again, lost some money, then won some more, to a point where I requested a withdrawal of £3500.

This however took a few weeks to process, and arrived in my bank account on 29th December, some 3 or 4 weeks from making the request. Emails to them from me progressing the withdrawal stated all sorts of reasons, from account dept being understaffed due to covid,, to them having to check every game I played for any irregulaities.

Undeterred I continued playing, boosting the funds in my account every other day from around £11000, then £24000, then £36000, onto around £50000 I stopped a few days later when the account balance hit £70000.

They told me the limit I could withdraw was £5000 per week. I calculated that the balance would be settled by April. On 29th December, once the £3500 had been paid, I requested £5000 which took the balance to £65000.

This took 5 weeks to process, and hit my bank on 5th February 2021. In between times I was in contact with them, to be told to be patient and that I would get my winnings once everything was checked.

On 8th February I then requested the next withdrawal of £5000. again it took a few weeks and I was again told to be patient.

On or around the 1st March however I tried to access the website to be met with a message saying the site was blocked from my country. I emailed them to get the response that it was a technical issue, and to be patient.

I was beginning to get concerned that I had been the victim of an elaborate scam, but could see no rhyme nor reason as they had honoured my initial withdrawals, albeit a bit slowly for my liking.

The website became accessible on or around the beginning of March, but when I checked my withdrawal progress, it had been cancelled. They told me to request it again, which I did.

When the site was unavailable, I contacted the UK gambling commission. They told me the casino had a license from Curacao and they told me to contact [email protected] to voice my concerns.

They responded by saying they had no knowledge of the casino.

I contacted the designers of the live roulette games, VIVOgaming, to see if they could verify my plays. - got no response.

They also have Netent games ontheir site, I contacted them - No response.

It was then that I got word from Oceanbreeze saying a change in "regularities" meant playing from UK wasn't allowed. I checked their T's

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