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OceanBets – Cash out

Ruling

Found for the Player - As is standard for the Game Tech Group, we have received no response what-so-ever to this complaint and cannot help the player.

Read our Ocean Bets Casino Review.

Player's Complaint

Dear Curacao eGaming Team

my name is [EDIT] and I won 550 € on the Casino side OceanBets.com which is licenced by you.

The problem is now, that the Oceanbets Team is not answering my emails and I also got banned on the live chat of the side.

I wrote them a lot of emails and they are not answering me or sending me any transaction and how its going. After I cashed out the money I got an auto email where they said that they will get in contact with me, if they need some more documents for the withdrawal.

Well I was waiting for 3 days and they did not send my anything to tell me which documents they need, so I send them the documents they need by my self.

After that I got an email on my SPAM with the topic "Dear [EDIT]" we would like to tell you that your documents have been verified and they passed the verification team.

So my question now is why they call me " Dear [EDIT]" ? And why was that email on my SPAM.

Well I waited 5 days after they verificated my documents, but I still have no money on my bank account.

I cashed out the money on the 7th of march.

On the 13th of march they verificated my documents and today is the 25th of march and they still did not send me the money to my bank account or any email responds to my Emails...

I mean its only 550€ Its not like I won 10.000 or something.

I dont know where the problem is.

Please help me.

[EDIT] ( [EDIT] )

Read the casino review

3 Responses

ThePOGG
Mar 30, 2018

Hi Zyzzbrah0508 - welcome to ThePOGG.com!

Firstly I have to point out that we are NOT Curacao eGaming and have no relationship with this organisation.

Secondly, OceanBet are part of a group that are Blacklisted with this service and are routinely non-responsive to complaints posted at this site, so they are very unlikely to respond to this complaint.

I will try to contact the operator on your behalf but you need to understand from the out set that the chances of success are very low.

Thanks,

ThePOGG

Zyzzbrah0508
Mar 30, 2018

Thank you very much for your fast answer .
I would be very thankful if you could help me. By writing and getting in contact with the operator .
What do you think about that will they answer will I get my money ? Was there any time before a problem like this ?

ThePOGG
May 01, 2018

Hi Zyzzbrah0508,

Unfortunately after repeated efforts to communicate with the operator about your issue we've received no response what-so-ever from Ocean Bets. As such there's effectively nothing we can do to help you here.

All I can suggest you do is contact Curacao eGaming, Ocean Bets regulator.

Sorry we could not be of more help!

ThePOGG

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