Omni casino – Wants me to ship my notarized documents to the Phillipines!
Resolved - The player has successfully submitted Notarized ID to Omni casino and has now received their funds. We are disappointed that we didn't receive a response from Omni to this issue.
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I am a regular player at Omni Casino since the beginning of this year. I never encountered any issues, the support was nice and fast. They payments were also always reliable and fast.
Now they tell me my documents address doesn't match the Info I provided in my information, although its the correct one - not even a typo in there.
While I don't mind it too much to send them new documents for proof address, they asked me also for a notarized copy if my Personal Identification card, which I did.
I sent them the documents via mail, but unfortunately they request to send me the original Copy of my notariziation via express mail to the phillipines!!!
I am very concerned regarding this, because I don't want to send such high sensitive documents around half the world and especially not such a long distance to a 3rd world country.
This seems very unusual to me, that's why I wanted to reach out to you.
In addition, this will all be at my cost. The notarization did cost me a lot of time and money already, and express letter to the phillipines wont be cheap either...
I am highly unsatisfied how they start to treat me as a regular player, its like a 180 degree change.
Could you please clarify if this is a normal procedure?
I wouldn't mind to reach out the documents to you, since you are based in the UK and I trust your service more than them for now..
Please let me know what do you think about this and if you encountered such a thing before.
My username is [EDIT] and my registered email is [EDIT]
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