Omnia - Casino not paying winnings
Resolved - Omnia Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
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On Feburary 13th 2020 I deposited via etransfer onto omniacasino from that deposit I won and requested a portion of it to be withdrawn. In December 2019 I had successfully made 2 separate withdrawal requests and so I didnt think anything of it. After two days I contacted live chat via my account and I was at the point told my information was different than what was on the account. They had my birthday as August 1st 1983 when my birthday is August 2nd 1983. They mentioned I should have recieved an email and upon looking in every folder the only communication from omnia was verification of deposit and marketing. I advised the agent I was not contacted and proceeded to upload my most recent utility bill for address verification and my drivers licence fir identify and uploaded the bank statement from the account which the etransfer came from. I was then contra Ted and told they needed another picture if my utility bil and drivers licience. I sent both and waited and then after another day contacted live chat again where they advised they needed another bank ststemtb from a different account I had previously used. I asked for clarification and only recieved explanation that they needed that bank statement. The next day I noticed that live chat was no longer available for me via my account so I contacted the support via email and explained that I recently changed banks due to an issue with the bank and have opened up an investigation with the Canadian government about process and procedure and have been informed not to speak to them until its conclusion. The only thing I have from that bank is a direct deposit from with a void check image I have signed for payroll from January 2020. Ot states my name and address as well as all the account numbers. I submitted this and explained this and w told that my bank statement I had submitted was used for my address verification despite the utility bill being submitted multiple times. Then another email ame to my inbox requesting all my documents again. I submitted everything once again and then was contacted and told the issue needs to be escalated to their payment department. I am beyond frustrated and sitting over at over week after the original request I now need assistance getting my winnings please.
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