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Omnia – Not settling cashback offer

Ruling

Found for the Casino - This player played on games that were excluded from the cashback promotion and as such is not due cashback.

Read our Omnia Casino Review.

Player's Complaint

It had never occurred to me to make a claim under these circumstances even though I always thought it totally unfair. However, I have now read of 1 or 2 similar instances on your website. It has happened to me many times over the years and I hate it. So here goes: I chose to play in Omnnia casino because they offered me cashback on my losses. I deposited £1000 and lost it. I then sent in all of my ID but they closed my account and refused to settle the cash back. That's it in a nut shell.

Read the casino review

6 Responses

ThePOGG
Mar 26, 2019

Hi beastieboy - welcome to ThePOGG.com!

Before we go any further - why did they close your account?

Thanks

ThePOGG

BeastieBoy
Mar 26, 2019

Hi
They wouldn't say - but I get this message when I try to log in:

Whoops. This is account is blocked. Please contact customer support for more details

I did contact but didn't get any further

ThePOGG
Mar 29, 2019

Hi BeastieBoy,

What did support tell you?

Thanks,

ThePOGG

BeastieBoy
Apr 01, 2019

13.4 The Company may refuse to open an account or may opt to close a players' account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured subject to these Terms.

ThePOGG
Apr 11, 2019

Hi BeastieBoy,

I've discussed this issue with Omnia Casino. You deposited £1000 with Omnia and proceeded to place two bets on Roulette for £500 each spin. You lost both of these best. The cashback promotion in question carries the following term:

"Bets placed on table games or live games will not qualify for cashback."

As Roulette is a table game unfortunately you would not qualify for cashback.

Sorry we could not be of further help.

ThePOGG

BeastieBoy
Apr 24, 2019

Thanks for checking this out. It seems they changed the terms of the offer at some (let’s hope they didn't change it subsequently to suit them).

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Agreement

beastieboy consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Omnia
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • MT SecureTrade Limited

March 26, 2019