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Omnia – Rigged software or games

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Omnia Casino Review.

Player's Complaint

I believe this casino sites has rigged software. A month ago I was playing rugby star and I received free spins , as the free spins began to play there was a technical issue and I couldn't load back onto rugby star to carry on my spins. I complaint about this matter to the chat line and still no word. And also a few nights ago I was playing break away deluxe and I got 5 of a kind with 2 wilds and that should of been a win but I recieved nothing ( lucky I have a screenshot supporting this) as there has been a number of times this has happened. I would like all my initial deposits I have made refunded as I think it's really unfair and is a matter of software being rigged

Read the casino review

9 Responses

ThePOGG
Jan 03, 2020

Hi blessed123 - welcome back.

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

The games you are discussing are developed and operated by Microgaming. Omnia Casino does not have any ability to influence the outcomes of any given spin or the payouts of any game round. What you have experienced here is a couple of incomplete game rounds, not anything that could be considered indicative of the game behaving in an unfair fashion.

We would not pursue the operator to return all your losses in this situation. Will we speak to them to ensure that those game rounds were ultimately managed correctly.

Thanks,

ThePOGG

blessed123
Jan 18, 2020

Hi thanks ,any update?

ThePOGG
Jan 21, 2020

Hi blessed123,

Can you please forward on the mentioned screenshots to [email protected]?

Thanks,

ThePOGG

ThePOGG
Jan 28, 2020

Hi blessed123,

I'm following-up on the above?

Thanks,

ThePOGG

blessed123
Jan 28, 2020

Hi there, did you guys receive screenshots I forward ?

ThePOGG
Jan 31, 2020

Hi blessed123,

We have received an email from you that contains a variety of screen shots over the games Break Away Deluxe, Break Away and Jack and the Beanstalk. Previously you have only discussed Break Away Deluxe.

You need to provide clear information about the problem you are trying to highlight with each screen shot.

Thanks,

ThePOGG

ThePOGG
Feb 09, 2020

Hi blessed123,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Feb 18, 2020

Hi blessed123,

I'm following-up on the above again?

Thanks,

ThePOGG

ThePOGG
Feb 25, 2020

Hi blessed123,

If we haven't heard from you by Friday the 6th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

blessed123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Omnia
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • MT SecureTrade Limited

January 1, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.