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Omnia - Self excluded on license

Ruling

Found for the Casino - Under the MGA license a self-exclusion would only carry over to other properties on the license if the player specifically requests this happen.

Read our Omnia Casino Review.

Player's Complaint

Self excluded on the license for gambling addiction and was able to deposit on there casino requested refund was refused and was not getting anywhere with them my case number is [EDIT]

Read the casino review

3 Responses

ThePOGG
April 23, 2020

Hi amanda7635 - welcome to ThePOGG.com!

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

When requesting your self-exclusion did you ask that your self-exclusion be carried over to all properties on the license?

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

amanda7635
April 24, 2020

I was under the impression that if I self excluded from o casino with share license it would carry

ThePOGG
April 25, 2020

Hi amanda7635,

The MGA license would only require a self-exclusion to carry over to other properties on the license where the player directly requests that this happens.

Thanks,

ThePOGG

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Agreement

amanda7635 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Omnia
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • MT SecureTrade Limited

April 23, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.