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OnBling - excessive playthough

Ruling

OnBling were never involved in this issue as it was more of a enquirey about wagering requirements than it was a complaint.

Read our OnBling Casino Review.

Player's Complaint

Signed up for craps, deposited $250 and the playthough is $18,000!!! is that normal?

EDITED - to add bonus details.

Attached is the screenshot of the coupon details from the cashier

Here is a link to the offer page hxxp://www.onbling-casino.com/bonus/craps/

Read the casino review

3 Responses

User icon
ThePOGG
February 4, 2013

Hi crapstopia,

Wagering requirements for bonus vary widely depending on the venue you play at and the game you choose.

If you could provide a link to the bonus you deposited for, i'd be happy to take a look at the terms and conditions for you and confirm what the wagering requirement should be.

ThePOGG

User icon
ThePOGG
February 5, 2013

Hi again crapstopia,

The wagering requirement for that particular coupon is 45x (you can see it in the bottom right of the page you included). I've just checked with the OnBling casino rep and can confirm that is 45x(deposit+bonus). So to caluculate the wagering - if you deposited $250 and got a $250 bonus the total wagering requirement should be $500x45 = $22500. I'm assuming that you've already played a small amount which has reduced it to $18000, but if not there's been a mistake made somewhere along the line (which looks like it's in your favour!!).

Most table games have high wagering requirements for bonuses these days and craps alongside blackjack and roulette is normally higher than the rest due to the number of people that have used these games to profit from bonuses. You'll find that other games - normally slots - will have far smaller wagering requirements.

Is there anything else we can assist you with?

User icon
ThePOGG
February 11, 2013

I think we can consider this issue resolved for the time being - if you have any further problems crapstopia, please feel free to get in contact.

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Agreement

crapstopia consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

February 4, 2013

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