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Casino Rex - One week, can't recieve my money - Withdrawl

Ruling

Resolved - Casino Rex have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Casino Rex Review.

Player's Complaint

This is my second attempt to withdraw my money. The first time I waited 5 days, even though the website says the transaction is 1-3 days. After those 5 days I reject my transaction and contacted casino support. There they assured me that everything is ok, there are just a lot of people and that's why the process is delayed. On the 5th of March, I placed a new transaction, until that moment, the transaction status is Pending. I wrote to support again and they replied the same....

Read the casino review

4 Responses

User icon
thepogg
March 13, 2022

Hi h3adsh0t - welcome back.

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
March 16, 2022

Hi h3adsh0t,

The operator has informed us that this issue has been resolved and your payment has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
thepogg
March 26, 2022

Hi h3adsh0t,

Have you received your funds?

Thanks,

ThePOGG

User icon
thepogg
April 2, 2022

Hi h3adsh0t,

If we haven't heard from you by Friday the 15th of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

h3adsh0t consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Rex
  • Malta Gaming Authority
  • N1 Interactive Ltd

March 12, 2022

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