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Oshi - Unjustified, Inconsistent Accusation Resulting to Unreasonable Fund Confiscation

Ruling

Found for the Casino - Oshi Casino has provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our Oshi Casino Review.

Player's Complaint

I have a fully verified account with Oshi.io casino and have been receiving successful cash outs prior to this complaint. After not logging on for a week, an email which I have been usually receiving from them reminding me and reccomending to take advantage of the Daily Reload Bonus. So I decided to try my luck. I deposited 0.001 BTC and instantly got credited with 28 FS from Betsoft slots and 11% cash bonus which I forfeited immediately since 0.0001 is not going to help as it is just 1 single spin on Betsoft games and secondly it will just restrict me to play some of my favorite games. Unfortunately, I lost the 0.001 BTC quickly. But I am not losing hope as I have 28 FS. I play Sugar Pop and managed to win around 0.020 BTC which has a wagering requirement of 0.800 BTC before a withdrawal can be made. Since in Oshi's Bonus Terms and Conditions the max bet when playing bonus funds is 0.0013, I decided to play on iSoftBets Spin or Reelz HD and played with 0.0012 BTC bet for each spin. This slot is a nice slot and gives randomly a player bonus rounds with 3 set of spins in a wheel. I am on a lucky streak that time that I managed to wager the 0.800 BTC at the same time raised my balance to 0.409 BTC. So I cashed out 0.405 BTC and left 0.004 BTC to play with while waiting for my wins. I usually get paid in less than an hour so almost every hour I chat the support and send email to [email protected] to follow up. No response via email and always get the same answer that its on que for processing. Confident that my account is verified and has no problems with cash outs, I was shocked to receive a notice of confiscation of winnings via email. Reason stated was DUPLICATE IP ADDRESS. Something a 56 year old woman like me is not really able to dig deeper but just simply knows the basic. But one thing is for sure. I am the only one who uses my mobile and laptop who are the only gadgets I use when I play. My credentials are authentic and I doubt someone with the same exact name as me exists in their database. It is also stated that they are accusing me of creating multiple accounts to abuse the daily reload bonus of Oshi. Something that does not make sense because this daily reload bonus is first not a no deposit bonus, is not really quite a huge bonus as it is like 10-20% cash bonus and 10-40 FS of Softwiss which has the smallest bet on bitcoin games and seldom you would receive Betsoft slots as the free spins and owuld give bigger wins compared to thatof Softwiss. Well I did not choose it it was randomly given by the system. So going back I disagree with their accusation and multiple times I tried to contact their chat support. email their manager who does not reply at all and only get copied and pasted response from chat support who doesn't really know much of how casinos operate because they are merely chat support agents from Softwiss and are handling most of Direx NV casinos in general. Another shocking thing is like after 10 minutes I received a new email and now I was accused of a different thing. It says I cashed out my wins while trying to contravene the casino software. Honestly I do not understand this statement. So maybe you could educate me. It also said I used a strategy to win. Huh? No comment but how can I actually do that. I thought Oshi has RNG for slots and now they are telling me that a 56 year old woman is capable of manipulating their website. Isn't that funny? But whats a bit odd on this email is I was given 24 hours waiting time for the management decision about my cash out. Hmmp! Its like I should thank them. But whenever I tried verifying about the investigation I keep getting an answer saying I wont get my wins because I am a bonus abuser. How could I abuse your daily reload bonus by creating multiple accounts? Are they not aware that this daily reload bonus only becomaes available after you finished the welcome package which means depositing 4 times. So is it profitable to deposit 0.001 BTC four times to claim a daily reload bonus ranging from 10% - 20% cash deposit bonus and a few FS which you arent sure if its going to give a nice win plus it is locked until you finish the wagering requirement which is Bonus x 40. Do I make sense here? In summary I am being accused of abusing the daily reload bonus program of Oshi Casino. You be the judge. And I would like to point out the fact that this accusation happened when I cashed out almost half a bitcoin compared to what I usually withdraw which most of the time below 50 USD because I am not really a high roller. It was purely because of luck that I managed to win that big. I am respectfully asking assistance on your respetive complaints board to help me recover my legit winnings. I am willing to send all the pertinent documents. screenshots , logs on my profile. etc that will support my claim against this casino claiming to be The most probably fair casino. Huh? I totally disagree. Thank you and I am looking forward to receivign a response the soonest possible time. More power.

Read the casino review

1 Responses

ThePOGG
October 1, 2019

Oshi Casino has provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts in a manner that breaches terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

orangeturnspurple consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Oshi
  • Curacao eGaming
  • Direx N.V.

September 27, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.