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Osiris – No response and took away winnings

Ruling

Found for the Player - Osiris casino failed to offer any response to this complaint. The terms appear to have been enforced in a questionable manner.

Read our Osiris Casino Review.

Player's Complaint

Username: [EDIT] E-mail: [EDIT]

First I tried to withdraw 740 euros after I had converted all bonus money to real money. They took away 199 euros saying that I couldn't withdraw the money I got as a welcome bonus.

I tried to do a withdraw of 540 euros after that and they rejected it manually and removed 460 euros saying that I had made single bets higher than 30% of the initial welcome bonus of 199 euros. I have looked over the entire game history and never did a single bet higher than 5 euros. I tried talking to the live chat and they refused to help me saying that I should write a email instead. So I did and now its been over 3 days and they still haven't responded to me. Any help with this is greatly appreciated.

I can take screenshots of mails and or other related things if you need.

Read the casino review

2 Responses

ThePOGG
Sep 19, 2016

Hi Jonisen - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that is both non-responsive to complaints posted at this site and that carries exceptionally predatory terms and conditions.

I'll contact Osiris casino but in all honesty I would not anticipate a response.

It would be helpful if you could forward screen shots of your game history on so I can verify that no bets exceeding the 30% limit occurred. You can send these to webmaster@thepogg.com.

Thanks,

ThePOGG

ThePOGG
Oct 24, 2016

Hi Jonisen,

We have repeatedly contacted Osiris casino and have had no response. They've now exceeded our final deadline by over a week. I'm sorry to say that there's no reasonable hope or expectation of this operator responding to this complaint.

Sorry we couldn't be of more help,

ThePOGG

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