Ovo - exclusion request
Found for the Casino - While Ovo casino do lease some of their service infrastructure from Quasar Gaming they run on a separate license and do not share player information.
Hi, my complaiment is about Ovocasino.com but i couldnt find it in the Selection.
A while ago I played at quasar gaming but lost too much there and decided to close the account forever. As told it is not possible to play at any quasar casino and i told them to close my account permanently. A while I played at ovocasino and deposits 300 Euro at one day. I took a look at my paypal bill and saw that the money was transferred to quasar limited under the ovo casino reference.
I conctacted ovo because it should not be possible to play for a quasar casino anymore and I never give the permission to pay to quasar. Please see the email i wrote to ovo:
"After i played in your casino i recognized on my paypal bill that the money was transfered to quasar limited. I am blocked at quasar gaming and didnt want to play there anymore.
I did not know that you are the same Company and by blocking my Account permanently at quasar it should not be possible for me to register at any quasar casino again.
So I ask you if its possible to retransfer the 300 Euro I deposited via PayPal to your casino?
The reasons i wrote above."
Thank you very much for contacting us. We hope you had a great day so far.
Both Ovo Casino and Quasar Gaming are independent online casinos which do not work together. We might share some players however, your request is not possible as Ovo Casino does not stand in connection with Quasar Gaming and your player account there.
If you have any problems with your account on Quasar Gaming please contact them directly to help you with your query.
Should you require anything further, we are happy to assist.
Have a nice day!
Your OVO Casino Support Team"
It is definitly not true and I want my money back because there was always reason I closed my Account at quasar gaming.
Thank you very much.
I sent you the pictures on email
Read the casino review
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