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Paddy Power – Account closure without reason


Found for the Player - As has become standard for Paddy Power, we have received no response what-so-ever to this complaint.

Read our Paddy Power Casino Review.

Player's Complaint

I opened an account and having played through wagering on the no deposit free spins, I requested a withdrawal, the following day my account had been suspended and the withdrawal funds put back into my main balance.

I received an email requesting verification documents, I sent them all the documentation and on the third day of waiting I contacted them via chat and explained how the new regulation was to verify before been allowed to deposit or bet to which he agreed and state it was due to me reaching a certain threshold and not because I requested a withdrawal.

The following day I received the following email:

Account Status Update.

Response By Email ([EDIT] CS) (14/06/2019 05.42 PM)

Hi [EDIT],

We are sorry to inform you that your account with Paddy Power has been closed. This decision has been made by our Security Department based on business grounds.

Paddy Power would like to thank you for your custom and wish you every success in the future.

I have no idea what business grounds are or how they may relate to me.

Obviously there is no mention of the funds I had in the Account of which I presume to be the rightful owner.

Read the casino review

2 Responses

Jun 16, 2019

Hi twinkerbell - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are both negatively listed with this service and who are routinely non-responsive to complaints submitted here. While I will try to contact the operator on your behalf, the chances of a successful mediation are low.



Jul 12, 2019

Hi twinkerbell,

Unfortunately after repeated efforts to contact Paddy Power, we have received no response what-so-ever. At this juncture I have no reasonable expectation of this changing.

At this juncture all we can recommend you do is that you contact Paddy Power's UKGC approved ADR, IBAS.



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twinkerbell consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Paddy Power
  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • PPB Counterparty Services Limited

June 14, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.