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Paddy Power – Account closure without reason

Ruling

Found for the Player - As has become standard for Paddy Power, we have received no response what-so-ever to this complaint.

Read our Paddy Power Casino Review.

Player's Complaint

I opened an account and having played through wagering on the no deposit free spins, I requested a withdrawal, the following day my account had been suspended and the withdrawal funds put back into my main balance.

I received an email requesting verification documents, I sent them all the documentation and on the third day of waiting I contacted them via chat and explained how the new regulation was to verify before been allowed to deposit or bet to which he agreed and state it was due to me reaching a certain threshold and not because I requested a withdrawal.

The following day I received the following email:

Account Status Update.

Response By Email ([EDIT] CS) (14/06/2019 05.42 PM)

Hi [EDIT],

We are sorry to inform you that your account with Paddy Power has been closed. This decision has been made by our Security Department based on business grounds.

Paddy Power would like to thank you for your custom and wish you every success in the future.

I have no idea what business grounds are or how they may relate to me.

Obviously there is no mention of the funds I had in the Account of which I presume to be the rightful owner.

Read the casino review

2 Responses

ThePOGG
Jun 16, 2019

Hi twinkerbell - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are both negatively listed with this service and who are routinely non-responsive to complaints submitted here. While I will try to contact the operator on your behalf, the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Jul 12, 2019

Hi twinkerbell,

Unfortunately after repeated efforts to contact Paddy Power, we have received no response what-so-ever. At this juncture I have no reasonable expectation of this changing.

At this juncture all we can recommend you do is that you contact Paddy Power's UKGC approved ADR, IBAS.

Thanks,

ThePOGG

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Agreement

twinkerbell consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Paddy Power
  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • PPB Counterparty Services Limited

June 14, 2019