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Paddy Power - Not paying out

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Paddy Power Casino Review.

Player's Complaint

Well what it was i pht a hell of alot of money in this casino i won £1500 they just wouldnt pay it out at all they asked for id it was all confirmed successfully but they wanted my WIFES id but shes got nothing i still have £30 in my account i cannot get my money they wont give me my money at all ive contacted them they just say your accounts blocked tilk your wife can prove she has all the id all i want is my money and thats it i will close the account down as my wife does not have no ID please all i ask for is my money back i was playi for ages without any id sent then i withdrawn big and now they want everything from me im so upset about this and angry as i really had my hopes up with it all

Read the casino review

6 Responses

User icon
ThePOGG
July 18, 2020

Hi steven2020 - welcome to ThePOGG.com!

Why are the operator asking for your wife's ID?

Thanks,

ThePOGG

User icon
steven2020
July 18, 2020

Because i used her card once but they let me deposit on it and everything it was till i withdrawn they requested everything from me now they blocked my account and i still have £30 on my account

User icon
ThePOGG
July 19, 2020

Hi steven2020,

If you have been using your wife's payment method your wife will need to provide ID before any cashout will be processed. Please let us know when you have completed the verification process.

Thanks,

ThePOGG

User icon
ThePOGG
August 24, 2020

Hi steven2020,

Have you provided the necessary documentation?

Thanks,

ThePOGG

User icon
ThePOGG
August 31, 2020

Hi steven2020,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
September 7, 2020

Hi steven2020,

If we haven't heard from you by Friday the 18th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

steven2020 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Paddy Power
  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • PPB Counterparty Services Limited

July 18, 2020

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