unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Pamper – BITCOIN TRANSACTION CONFIRMED – NO CREDIT TO MY ACCOUNT – SUPPORT AVOIDING MY QUESTIONS

Ruling

Resolved - An issue with a missing payment at Pamper casino was quickly resolve and the player received their funds.

Read our Pamper Casino Review.

Player's Complaint

I DEPOSITED $20.87 (0.03601249 BTC) TO PAMPER CASINO AND NEVER WAS CREDITED IN MY ACCOUNT - I HAVE WRITTEN EMAILS TO SUPPORT & EVERY SINGLE TIME I FINALLY GET TO LIVE SUPPORT THEY SEE MY ACCOUNT AND LITERALLY CLOSE THE CHAT WITHOUT SAYING A WORD. IVE BEEN CORDIAL AND POLITE REGARDLESS OF HOW ANGRY I AM. I'M THEN BLOCKED FROM LIVE CHAT AND I HAVE TO FIND ANOTHER DEVICE TO TRY TO GET THROUGH ON SINCE NOBODY WILL RESPOND FROM EMAILS. IN THE BLOCK CHAIN IT SAYS IT WAS RECEIVED TO MY BTC ADDRESS & IT'S ALREADY BEEN SENT TO ANOTHER BTC ADDRESS BY SOMEBODY. HELP!! THANKS!!!!

Read the casino review

3 Responses

ThePOGG
Jun 12, 2016

Hi megantron - welcome to ThePOGG.com!

Firstly, could I request that you use capital letters only where appropriate? It makes it more difficult to read your submissions when there's no guidance to the start and stop of sentences other than full stops.

Regarding the specifics of your complaint, before we can do anything to help you I need you to provide the username and email address you use at Pamper casino. I'll also state in advance that this is an operator that has been included on our Blacklist due to using pirated games and they've been unresponsive to previous complaints posted at this site. As such I don't have any great faith that we'll be able to get them to talk to us, but I'm happy to give it a go.

Thanks,

ThePOGG

ThePOGG
Jun 17, 2016

Hi megantron,

I've had a response from Pamper casino that follows:

"I am not sure why this person was blocked from chat. I will have a talk with them today about this.

In terms of the bitcoin transfer. I am not sure what has happened because we have never received the coins. We have switched to a new bitcoin wallet today as we have had a few go missing in the past.

As a customer service gesture to show this player we do want them playing with us, I added the $20.81 into their account.

Please tell them to contact [EDIT] if they have any issues or would like any bonuses on that money.

We are here to make sure all players enjoy their time with us."

Can you confirm that you've received your funds?

Thanks,

ThePOGG

ThePOGG
Jun 27, 2016

Hi megantron,

If we've not heard from you by Friday the 1st of July I'll assume that this issue has been resolved and close this complaint.

Thanks,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.