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Panther Casino – I am owed £3,000, but no one would contact me

Ruling

Found for the Player - Despite repeated efforts to contact Panther casino to discuss this players issue we received no response what-so-ever.

Player's Complaint

This complaint is against Panther Casino, but they are not in your list so I couldn't select them, but had to select one to be able to submit the complaint so took the first one from the dropdown list.

In July 2016 I submitted 2 requests for a withdrawal, both for £1500, so £3000 in total. A couple of days after my withdrawal request I got banned from the website. Every time I go www.pa­nth­erc­asi­no.com it automatically goes to https:­//w­ww.p­an­the­rca­sin­o.c­om/­ban­ned.html with a message on the page saying "We are sorry, but we are unable to provide you with access to our site. This may be because you are in a location which does not allow online gaming, or your account may have been made inactive. Please accept our apologies, and if you have any questions, please email support."

I have sent various emails, all with no response, to try and find out what is going on. They were sent to suppor­[email protected]­ant­her­cas­ino.com and market­ing­@pa­nth­erc­asi­no.com as these were the only 2 I could find online as there is nothing listed on the banned page I get directed to.

I have also phoned them on 0845 299 3715 but never got an answer so after trying a few times, at different times of the day, I left a voice message with my mobile number asking them to call me back or at least reply to my emails.

I have heard nothing at all from them so am very suspicious as to whether they have gone bust....

Please can you help??

All of this had been going on for about 3 - 4 weeks from when I submitted my requests. I have been constantly checking my spam and deleted folders but there has been nothing from them.

I have also since been given an email address for [email protected] who has assisted another person recently to get her £750. I have sent 2 emails to him within the last week but have had no reply.

I have also contacted the MEIC in Costa Rica in the last week but they have now told me that they cannot help me.

I would really appreciate any help you can give me

Regards

Paul

Read the casino review

3 Responses

ThePOGG
Nov 28, 2016

Hi mutley61 - welcome to ThePOGG.com!

I'll try to contact the operator and see what I can find out for you.

Thanks,

ThePOGG

mutley61
Nov 28, 2016

Hi,

Thank you in advance for any help you can give me

[EDIT]

ThePOGG
Jan 06, 2017

Hi mutley61,

Unfortunately despite several attempts to contact Panther casino they have been entirely unresponsive to communications. We have no reasonable expectation of receiving a response at this stage.

Alongside this, Panther casino do not provide any licensing information, making suggestion that they are based in Costa Rica which would make them effectively unlicensed as far as player complaints go. As such we can't even direct you to anyone else to contact.

I'm sorry we couldn't be of more help with this issue.

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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