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Paradise Casino - refusing to pay


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Paradise Casino Review.

Player's Complaint

I was verified and withdraw before then after a year without playing i deposited 30$ for the xmas promo and won 190.05$. They suddenly requested me to fully KYC once again then asked for 6 months ofo bank statements and selfie of me asking me stuff that is literally impossible. I know N1 group that's why i barely play them as they always pull shady stuff like that.

But now after 3 days support said for the 3rd time that i had to answer questions from their email but they never sent it. Every day support said they were sending but nothing (lies i been there before with another N1 casino, they made me change my email to another one then claimed i violated tos by changing email and [EDIT] my money). So instead i wrote directly to them by email and asked them to reply to this email which they never did of course.

But even if i had that email, they have not even looked in all the dozens of documents they asked me to give which tells me the second i clear the email questions they will fall back to my docs and start denying them. It's clear N1 casinos have a protocol to stall and not pay and other players complaints says exactly that.

Can you help me please? ty

Read the casino review

3 Responses

User icon
December 29, 2022

Hi fredos386 - welcome to!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Do you have a transcript of the last Live Chat communication you had with the operator?



User icon
January 7, 2023

Hi fredos386,

I'm following-up on the above?



User icon
January 15, 2023

Hi fredos386,

If we haven't heard from you by Friday the 27th of January we will assume you no longer need our assistance and close this complaint.



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fredos386 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Paradise
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 28, 2022

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