Paradise Casino - Unfair ruling
Ruling
Resolved - Both the submitting complainant and Paradise Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Paradise Casino Review.
Player's Complaint
I played on this site. Never won over 1000€ and when I tried to withdraw my funds, they reduced my funds from 2839,68 to 500eur. They don't reply to my emails so I have no clue how they came up with this calculation.
Only message I received was "We have to inform you that the bonus you've been playing with has the maximum win amount. According to our bonus terms, your balance has been corrected due to the maximum win amount. Please, order an entire sum for withdrawal as any further winnings gained from this sum will be counted as gained from the bonus and be a subject to void." on 12.3.22.
I strongly believe that they owe me the whole amount.
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Hi nenirevah - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
What bonus did you claim? Where did you see this advertised?
Thanks,
ThePOGG