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Paradise Casino - wont pay winnings

Ruling

Found for the Casino - Paradise Casino has provided sufficient evidence to demonstrate that this player has breached terms of use in a non-redeemable fashion.

Read our Paradise Casino Review.

Player's Complaint

Hello,

I played this casino called Paradise casino at 13.5.2022. I won 5249,09€ and tried to withdraw my funds. Next day my casino account was closed by casino and I tried to figure out whats wrong. I've been trying to verify my account on Paradise casino last month but they are not able to verify my account. I've sent all the documents they asked for and they approved all. Last task was skype verification. You need to know that I don't have the best english and they didn't accept that. They said I didnt pass the skype verification and I asked that could we do another verification with translator with no respond. I didnt get any kind of respond what were wrong. Now they want to refund my deposit but I want my winnings.

Best regards

Read the casino review

2 Responses

User icon
thepogg
May 31, 2022

Hi Snack - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
June 18, 2022

Paradise Casino has provided sufficient evidence to demonstrate that this account has breached the terms of use in a non-redeemable fashion. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

Snäck consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Paradise
  • Malta Gaming Authority
  • N1 Interactive Ltd

May 30, 2022

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