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Paradise8 - Withdrawal

Ruling

Found for the Player - Despite our repeated efforts to contact Paradise8 Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Paradise8 Casino Review.

Player's Complaint

Have requested withdrawal over a month ago sent documents over 7 times just want my money

Read the casino review

6 Responses

User icon
thepogg
January 1, 2023

Hi fedup202175 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Paradise8 Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

What reason has the operator most recently given for non-payment?

Thanks,

ThePOGG

User icon
smidger1983
January 1, 2023

They keep saying my documents are not excepted. Then I have email to say they have been excepted, then week later requested them again. I’m getting really annoyed quick to take money but won’t give it back after winning

User icon
smidger1983
January 5, 2023

Any updates? They have emailed me today to say I have put in a dispute about my deposit to try get more time not to pay out.

User icon
smidger1983
January 14, 2023

Any updates?

User icon
thepogg
January 15, 2023

Date – 15/01/2023

This complaint has been checked. Word is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

User icon
thepogg
January 21, 2023

Hi smidger1983,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

smidger1983 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 1, 2023

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