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Parasino – Cannot login and not replying


Found for the Player - Despite repeated efforts to discuss this issue with Parasino we have received no response what-so-ever.

Read our Parasino Casino Review.

Player's Complaint

Cannot login to account, although I use a password manager so details are correct. Cannot reset password using email address they confirmed when I registered. They have not replied to a single email since I signed up, around 2 months ago. The exact balance is £19.60 I believe, but I am not certain, but would like to withdraw all of it.

Read the casino review

2 Responses

Mar 12, 2019

Hi morritweeter - welcome to!

Unfortunately you've chosen to play with an operator who have historically been unwilling to cooperate with this service. I will contact the operator to raise this issue, but you need to understand that the chances of a successful mediation are low.



Apr 05, 2019

Hi morritweeter,

Unfortunately after repeated efforts to discuss this issue with Parasino we've received no response what-so-ever. At this juncture I do not feel there's any reasonable expectation of receiving a response.

This operator also appears to have withdrawn from the UK market, no longer operating a UK licensed site.

Sorry we cannot be of more help!


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morritweeter consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Parasino
  • Curacao eGaming

March 11, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.