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Parasino – Cannot login and not replying

Ruling

Found for the Player - Despite repeated efforts to discuss this issue with Parasino we have received no response what-so-ever.

Read our Parasino Casino Review.

Player's Complaint

Cannot login to account, although I use a password manager so details are correct. Cannot reset password using email address they confirmed when I registered. They have not replied to a single email since I signed up, around 2 months ago. The exact balance is £19.60 I believe, but I am not certain, but would like to withdraw all of it.

Read the casino review

2 Responses

ThePOGG
Mar 12, 2019

Hi morritweeter - welcome to ThePOGG.com!

Unfortunately you've chosen to play with an operator who have historically been unwilling to cooperate with this service. I will contact the operator to raise this issue, but you need to understand that the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Apr 05, 2019

Hi morritweeter,

Unfortunately after repeated efforts to discuss this issue with Parasino we've received no response what-so-ever. At this juncture I do not feel there's any reasonable expectation of receiving a response.

This operator also appears to have withdrawn from the UK market, no longer operating a UK licensed site.

Sorry we cannot be of more help!

ThePOGG

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Agreement

morritweeter consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Parasino
  • Curacao eGaming

March 11, 2019