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Parasino - casino canceled the withdrawal and ignore me

Ruling

Found for the Player - Despite our repeated efforts to contact Parasino to discuss this issue we have received no response whatsoever from the operator.

Read our Parasino Casino Review.

Player's Complaint

Hello, I want to complain about Parasino Casino. I 've been trying to get my money for a very long time. I will tell you the details. I played at Parasino Casino 1 times, January 4. My balance after the game ended was 117,5$. I wanted to withdraw my deposit and winnings, but Parasino Casino canceled the withdrawal. I 've played an online casino a lot and I know I have to get verified. I received a letter demanding the documents on January 14, 10 days after the withdrawal was cancelled. I provided all the documents and I also pass audio-verification. I was asked about the method of deposit, its size, type of currency and so on. I answered to all questions. After the casino calls, they begin ignore me. They didn 't pay my money, they didn 't answer to my letters.

I sure that actions of casino do not correspond to rules of casino and laws of any country. The fair casino returns money to the consumer. Please, solve my problem.

Read the casino review

2 Responses

ThePOGG
February 27, 2020

Hi maga - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
March 20, 2020

Hi maga,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

Maga consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Parasino
  • Curacao eGaming

February 27, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.