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Parasino - closed my Account

Ruling

Found for the Player - Despite repeated efforts to communicate with Parasino regarding this player's issue Parasino have offered no response what-so-ever.

Read our Parasino Casino Review.

Player's Complaint

Hi there, see above, Parasino.com closed my Account and freezed my money after succesfull verification and 1685 Euro on the Account, without any Reason. Every try of contact to solve the problem wont work...either Email or Chat..they left Chat instant if they know who i am. Email no answear, no matter how much emails i send. I only want my money, please help me...

Best Regards [EDIT]

Read the casino review

3 Responses

ThePOGG
July 20, 2017

Hi el_misterioso83 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

el_misterioso83
July 24, 2017

Thank you, hope for the best.

If you need any informations about me or my account, please let me know.

Best Regards

Alex Kraus

ThePOGG
August 14, 2017

Hi el_misterioso83,

Unfortunately after repeated efforts to communicate with Parasino about this issue we've received no response what-so-ever. At this stage I have no reasonable expectation of this situation changing.

Alongside this Parasino provide little useful information regarding their regulation, stating only that their license is held in Curacao, and as such we cannot even refer your complaint on to another body for review.

Sorry we couldn't be of more help,

ThePOGG

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el_misterioso83 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

July 20, 2017

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.