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PH Casino - £34,000 balance

Ruling

Found for the Player - Despite our repeated efforts to contact PH Casino to discuss this issue we have received no response whatsoever from the operator.

Read our PH Casino Review.

Player's Complaint

Joined and Deposited approx £12,000 in total in Dec 2020. Originally loved the selection of machines and blackjack. Got lucky on my final deposit and after a huge winning streak ended up with a balance of over £34,000. Submitted all of my validation info (photo of passport, Driving licence, proof of address, bank statements etc - all valid and correct) only to wake the next morning to my account having been banned. Received an email saying account banned and would receive a refund of deposits, no explanation given despite asking numerous times and to date, £0.00 refunded so far (1 month later) - [EDIT] - DO NOT USE, IF YOU LOSE = THEY KEEP YOUR MONEY IF YOU WIN = THEY KEEP YOUR MONEY

Read the casino review

2 Responses

User icon
ThePOGG
January 14, 2021

Hi jambow - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. PH Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
February 7, 2021

Hi jambow,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

jambow consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PH Casino
  • Curacao eGaming
  • USoftGaming

January 14, 2021

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