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PH Casino - has not paid me in a month

Ruling

Found for the Player - Despite our repeated efforts to contact PH Casino to discuss this issue we have received no response whatsoever from the operator.

Read our PH Casino Review.

Player's Complaint

Hello, I have had a couple of successful withdrawals on this casino.

The ammount in question now comes from a massive win I got last month. I ended up with 19631$

They have paid me 2000$ from this total and I have since been waiting for the next installment which I have requested over 25 days ago.

Can you please get in touch with the operator and ask them when the next installment will arrive? Everytime I email them, [EDIT] from their support team tells me he will escalate the issue but I never hear back with any results

Read the casino review

2 Responses

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ThePOGG
June 17, 2020

Hi steka86stiks - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
July 10, 2020

Hi steka86stiks,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

Steka86Stiks consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PH Casino
  • Curacao eGaming
  • USoftGaming

June 17, 2020

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