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PH Casino - Not paying out winnings.

Ruling

Found for the Player - Despite our repeated efforts to contact PH Casino to discuss this issue we have received no response whatsoever from the operator.

Read our PH Casino Review.

Player's Complaint

Hello. My name is [EDIT]. I registered at ph .casino and made a £ 370 deposit. Login - [EDIT]. I made a few sports bets and my account was £ 2,153. On July 21st I ordered £ 2,000 for the payout and on July 22nd I ordered GBP 153 for the payout. I was paid GBP 153. And GBP 2000 is still not paid to me. I wrote to the support several times and all the time I got this answer: "

[EDIT] (Usoft Gaming)

Aug 4, 2020, 4:36 PM EDT

Hi

Thank you for contacting us.

I will send a message to the payments team for you letting them know your looking for an update on your payment.

Enjoy our casino experience!

Webcam Poker now available enter our FREEROLLS now and win free money!

In these tough times, stay safe and we wish you and your families safety and good health.

[EDIT]

Support Team "

Read the casino review

5 Responses

ThePOGG
October 12, 2020

Hi lali - welcome to ThePOGG.com!

Specifically what reason have the operator given you for non-payment?

Thanks,

ThePOGG

Lali
October 13, 2020

Hello. The operator has closed my account and does not acknowledge that there were £ 2,000 in the account.

ThePOGG
October 15, 2020

Hi Lali,

Why did the operator close your account?

Thanks,

ThePOGG

Lali
October 15, 2020

Hello. I do not know why the operator closed my account, I was not given any explanations and did not request documents.

ThePOGG
November 13, 2020

Hi Lali,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

Lali consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PH Casino
  • Curacao eGaming
  • USoftGaming

October 12, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.