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Piggs Peak - Voiding Deposit

Ruling

Unresolved - Piggs Peak casino has stated that this players account has been associated with several other accounts in a way that indicates that the named account holder may not be the person operating the account. They declined to provide supporting evidence for these claims and as such we do not have enough evidence to determine which party is in the right.

Read our Piggs Peak Casino Review.

Player's Complaint

Hi,

I played some slots on Piggs Peak lost everything never had a cash out then I deposited 300 and not played with it (no bonus).

Later I wanted to start playing again my account was locked I entered the chat they said my account was under investigation and my money voided;

[EDIT]: Please refer to our temrs & conditions on general t&c's and go to number 21.1

[EDIT]: 21.1 It is recorded that some jurisdictions have strict laws on money laundering that may impose an obligation upon us to report you to the federal or local authorities within such jurisdictions if we know, suspect or have reason to suspect that any of your transactions, amongst other things, involve funds derived from illegal activities or are intended to conceal funds derived from illegal activities or involve

I don't know what they mean by this maybe you can look into it for me. Thanxx

username [EDIT]

Read the casino review

4 Responses

ThePOGG
January 6, 2014

Hi Alexandro - thanks for getting in contact.

Leave it with me and I'll contact Fortune Lounge and see what's going on here.

Thanks.

ThePOGG

ThePOGG
January 17, 2014

Hi Alexandro,

Please bear with me here - I haven't forgotten about this issue. There is an ongoing discussion between Fortune Lounge and myself regarding the sharing of information. They are understandably wary of doing so and we're trying to find a solution that will allow them to be open in their discussion of player complaints while still respecting their security requirements.

I'll keep you updated as to how this progresses.

ThePOGG

ThePOGG
January 24, 2014

Hi Alexandro,

I appreciate that this process is taking a long time, but primarily the issue is not related specifically to your complaint. For the time being, I'm assisting my rep at Fortune Lounge in a discussion with upper management related to how much information they are willing to share when it comes to mediating complaints of this nature. Basically I'm trying to reassure them that all privacy laws will be adhered to rigidly and that security considerations will take priority over publication. Both of these issues could cause substantial problems for the casino and as such they need to be completely convinced of my professionalism. This is a slow process. I'd ask you to bear with me while this conversation plays out.

Thanks

ThePOGG

ThePOGG
February 12, 2014

Hi Alexandro,

I'm officially throwing in the towel with regard to this complaint.

This situation is as follows; Piggs Peak have informed me that you account has been associated with other player accounts. They have provided a list of all the associating indicators that they have gathered to support their decision and if those indicators are as they've stated I would support their decision. Unfortunately telling me about the evidence gathered doesn't in itself prove their case and the Fortune Lounge group has so far been unwilling to actually go the final step and share the evidence. As such I'm left with a 'he said, she said' situation - as I'm sure you would refute their claims - leaving me without enough evidence to support either party.

While I understand the Fortune Lounge position - many affiliates have in the past tried to mediate player disputes and behaved in a highly unprofessional manner that has jeopardized the casinos involved in both terms of the Data Protection Act and more fundamentally the casino's ability to protect itself from players engaged in practices prohibited by casino terms and conditions - I can't support it.

The affiliate industry has earned itself a poor reputation in this respect, but given ThePOGG's approach to handling player complaints and the fact that we go out of our way to ensure that any casino we discuss player issues with is protected fully both in terms of the Data Protection Act and from malicious publication of any evidence they share, it's really difficult to validate this continued position. Our approach is wholely professional and specifically tailored to belay these concerns.

As such, while I cannot pass a verdict on this issue I do have to express my concerns regarding the Fortune Lounge group's continued refusal to share evidence. It prevents us from protecting players from unjustified fund confiscations and from protecting casinos from our service being used to cause unwarranted damage to their reputation.

Alexandro - I'm sorry I cannot be of any further assistance with this issue and at this juncture I would suggest that you may want to pursue your complaint through Piggs Peak's regulatory authority the LGA. You can find contact details for the LGA here - http://thepogg.com/regulator/lotteries-and-gaming-authority/. If you need any help with submitting your complaint don't hesitate to get in contact.

ThePOGG

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Agreement

Alexandro consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 6, 2014

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.