Pin-Up Casino - My account was locked with strange circumstances

Ruling

Resolved - Pin-Up Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Pin-Up Casino Review.

Player's Complaint

My account was locked with strange circumstances. This is the first time I've experienced this kind of casino behavior. I did everything according to the requirements of the casino, but they refused me service, and then ignore me! It's unfair.

My winning and deposit are $1,800.

$1,400 withdrawal limit. I was trying to get $1,400 allowed. I received a request to provide documents for verification. I provided a photo of a passport and a selfie with a passport in my hands. The next day, my withdrawal was canceled. In the chat, I was advised to send other photos. I made new ones and sent them. After, I got 2 letters. The first reported that my account was blocked and the funds confiscated. In the second, the reason for the blocking was indicated - the duplicate account. Of course, I did not create a second account, and none of my family too. I ask you to ask the casino for proof of their charges because they ignore me. If they don't give you any proof, they have to give me my money back.

Read the casino review

5 Responses

ThePOGG

December 7, 2020

Hi tovarishch999 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG

December 27, 2020

Hi tovarishch999,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

thepogg

April 19, 2022

Hi tovarishch999,

Pin-Up Casino have reached out to us about this matter. They inform us that it has been resolved and you have been paid. Can you confirm?

Thanks,

ThePOGG

thepogg

April 30, 2022

Hi tovarishch999,

I'm following-up on the above?

Thanks,

ThePOGG

thepogg

May 23, 2022

Hi tovarishch999,

If we haven't heard from you by Friday the 3rd of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG