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Pink - casino let me deposit when excluded

Ruling

Resolved - The player informs us that a Responsible Gambling self-exclusion issue has been resolved and that Pink Casino have now refunded their losses.

Read our Pink Casino Review.

Player's Complaint

Hi so to start this off I’m a problem gambler, I havent gambled in just under a month and gave in and looked for a casino I was signed up to which led me to pink casino. I then went on to deposit a total of £450 on there (this was the only site I could find that allowed me on) of which i didn’t have. I then realised that this was a partner company of Leo Vegas gaming limited which is a participating company with Gamstop to which Gamstop ha e confirmed with me. I was so upset as I’m signed up with Gamstop that I shouldn’t have been allowed to go on my account at all let alone deposit. I spoke to pink casino asking for a refund for my deposits and they asked me to send them the email of which confirmed I was on Gamstop to which I sent to them. I then got an email from another support person there saying they are not on Gamstop which is a lie as Gamstop have said they are. They were at first replying within 15 minutes of emails been sent out however when I told them they were in fact a part of Gamstop they have not replied to me. I sent them an email this morning to ask them why they are ignoring me and got an email back saying it can take up to 5 days for them to reply which it did not have in the original emails where the ticket number is. They are just prolonging it. If I wasn’t allowed to gamble there I wouldn’t have obviously but they allowed it when they shouldn’t have and I now have ended up spending £450 I did not really have l :( I know this is a long description but would really appreciate your help. Thank you ever so much. Regards [EDIT].

Ps I still have all the emails send to me from Gamstop and pink casino.

Read the casino review

3 Responses

ThePOGG
June 22, 2018

Hi owilkins22 - welcome to ThePOGG.com!

I'll talk to the operator and see what we can find out for you. If you could forward on your communications with Pink and Gamstop to [email protected] that would be useful.

Thanks,

ThePOGG

owilkins22
June 22, 2018

Sorry about this I was helped a lot by gamstop as they were refusing to refund me I told them I was getting in touch with the gambling commission and about half an hour later I was refunded. This issue is now resolved thank you any way :)

ThePOGG
June 27, 2018

Hi owilkins22,

Thanks very much for letting us know - it is appreciated!!

ThePOGG

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owilkins22 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 22, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.