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Pino Casino - blocked deposit

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

Hello, on 29.11.21 I made a deposit of $ 20, immediately after which they blocked my account, from then until today countless emails and live chat conversations, they do not refund me the amount of $ 20, their opinion is that they only receive empty emails, and this is not the case. please look at my application I know that the amount is small but it should be refunded

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3 Responses

User icon
thepogg
December 14, 2021

Hi zoo_em - welcome to ThePOGG.com.

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Can you please send any communications you have had with the operator about this matter to [email protected].

Thanks,

ThePOGG

User icon
thepogg
December 26, 2021

Hi zoo_em,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
January 2, 2022

Hi zoo_em,

If we haven't heard from you by Friday the 14th of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

zoo_em consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Pino Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 13, 2021

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