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Pino Casino - live chat not working and waiting withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Pino Casino Review.

Player's Complaint

Hello, i won 5k on Pino casino. As i am VIP and fully verified there, it is strange that i can’t enter the live chat and already waiting for my withdrawal 1 day, also i can only withdraw so i need to do it in 2 days. But now I can’t contact them.

Greetings,

Read the casino review

4 Responses

User icon
thepogg
December 20, 2022

Hi DaanniiiS - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 30th of December let us know and we'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
December 30, 2022

Hi DaanniiiS,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
January 7, 2023

Hi DaanniiiS,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
January 15, 2023

Hi DaanniiiS,

If we haven't heard from you by Friday the 27th of January we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

DaanniiiS consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Pino Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 17, 2022

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