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Pipe Casino - Complaint regarding conditions for Reels of Wealth

Ruling

Found for the Casino - Whether a progressive jackpot is run on a local or network wide format makes no difference whatsoever to the odds players receive from playing.

Read our Pipe Casino Review.

Player's Complaint

Complaint regarding the conditions for playing at Reels of Wealth at our casino.

The issue is that Pipecasino and the provider of the game do not provide me as an player with the right information about the jackpot pool at Reels of Wealth.

I believe that the casino and for that matter the provider should inform about the conditions for me as an player, and that the jackpot is across casinos using the provider of the game.

It fundamental changes the perspective for the game and for that matter the insight in relation to overview the probability for a jackpot.

It's not clearly defined for me as a player that it is a common jackpot. I would never have placed bets in a game with common jackpot between a group of casinos, and I see it as an violation of the information about the game, as you as an serious casino should provide to me as an player.

I request that you return all my deposits into the game, and I recommend that you in relation to information about the game notifies the players, that is a game with a shared jackpot - also if it is the situation in relation to other shared jackpots.

I will be ready to escalte the complaint to relevant authorities and organizations in relation to my case after I do not hear from you in this regard within 72 hours.

Read the casino review

1 Responses

User icon
thepogg
October 1, 2021

Hi Hedolll - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Sadly there is nothing we can do to assist you with this matter.

Firstly, this is both a provider and game that has already been approved by the regulator. The MGA are clearly satisfied with the information provided.

Secondly, whether the jackpot is local or network wide has absolutely zero impact on either the probabilities of winning or the outcomes that you will receive. Your results have not been impacted in any way by this information. That being the case, there is no grounds for a refund here.

Sorry we could not be of further help.

ThePOGG

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Agreement

HedoIII consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Pipe Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 30, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.