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Pipe Casino - withdraw

Ruling

Resolved - Pipe Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Pipe Casino Review.

Player's Complaint

I played 29.10.2021 about 23.00 wild west gold. I win over 4000e then i made withdraw 4000e. Now its been almost 3 weeks and i still wait my withdraw. Chat agent says i just need to wait more. Email support dont answer to me what is going on. I really hope you can help me with this to get my winnings.

Best regards

Read the casino review

6 Responses

User icon
thepogg
November 16, 2021

Hi nippelsman - welcome to ThePOGG.com.

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

What reason has the operator given for non-payment?

Thanks,

ThePOGG

User icon
nippelsman
November 16, 2021

hello thanks for the quick reply. The casino has not given answers telling you to just wait, every time the same answer should wait.

User icon
thepogg
November 17, 2021

Hi nippelsman,

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
November 17, 2021

Hi nippelsman,

Our understanding is that your payment will be processed shortly. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
thepogg
November 27, 2021

Hi nippelsman,

Have you received your funds?

Thanks,

ThePOGG

User icon
thepogg
December 4, 2021

Hi nippelsman,

If we haven't heard from you by Friday the 17th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

nippelsman consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Pipe Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

November 16, 2021

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