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Piramit - Withdrawal Problem

Ruling

Found for the Casino - This player has both opened multiple accounts from a single household and shared a payment with another player, both of which are prohibited by terms and conditions.

Player's Complaint

To whom it may concern,

First I would like to instruction piramitcasino that I faced payout problem. Priamitcasino belong to marsbet in our country Turkey. We like to play casino games with my husband. He has different account on piramitcasino. In our country goverment give not us to play casino games on internet. So we are facing a lot of problems when we deposit on casinos. Me and my husband are using same ecopayz account when we deposit to casinos. I have deposit first time at piramitcasino last week and taken first deposit. The payment was approximately 400 Turkish Liras then I earned 9000 Turkish Liras. When I tried to payout same ecopayz account from piramitcasino they were refused my request. They are cancelled that I earned money and they were sent just 400 Turkish Liras to ecopayz account which we using same account me and my husband. They said the reason is ecopayz account is not belong me and in their rule page mentioned related rule. However the problem starting at that time because in their deposit options very different and some options you can’t mention your id. For example astropay, paykwik, qr code etc... There is also Turkish transfer method cepbank it means phone number to phone number money transfer that can’t be follow id. I also told them these situations but they didn’t change their decide and refused my payout request. Also 9000 Turkish Liras remıved from my piramitcasino account. Could I ask your help on this issue? I will be very happy.

My piramitcasino account ID: [EDIT]

Best Regards

Read the casino review

1 Responses

ThePOGG
August 27, 2018

Hi finchello - welcome to ThePOGG.com!

Unfortunately there's nothing we can do to help you in this instance.

The terms and conditions are Piramit casino are clear:

"Your Account must be registered in Your own, correct, name and personal details. It shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc), computer (or other access device), in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be “Duplicate Accounts”. We may close any Duplicate Account (but shall not be obliged to do so)."

and

"An Account Holder is only allowed to:

a) Make deposits to his Piramit Casino Account with his personal Credit Card or via his personal account created with one of the Financial Institutions or their licensees;"

The vast majority of online casinos will not permit multiple players to register accounts from the same family/address. Even if you have both been given permission to set up accounts despite the term quoted above, the terms are still clear that you can only use a payment method in your name.

That the casino cashier will technically allow you to use someone else's payment method for some payment types does not overrule this term.

Sorry we could not be of further help,

ThePOGG

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Agreement

finchello consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 27, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.