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PKR – Casino withrawals not able to refund cards in Australia

Ruling

Resolved - We understand the frustration this player experienced but PKR appear to have resolved their processor issues and we assume this player has been paid.

Player's Complaint

the following in brackets is from PKR customer support:

Dear [EDIT],

I am writing regarding your recent withdrawal of $3000.

Unfortunately due to circumstances beyond our control, we are currently not able to refund to any cards in Australia. We hope to have this resolved in the next few weeks, but cannot give an estimated date at the moment.

Until then, you are able to receive withdrawals via either Neteller or Skrill, which are online payment methods.

In order to receive the withdrawal, you will need to register a Skrill or Neteller account through our cashier, and then make a small deposit in order to activate it for future withdrawals. Once this is done, please can you let us know so we can process the withdrawal for you.

I do apologise for any inconvenience this might have caused, and thank you for your understanding.

Should you require further assistance or information, please reply to this message or chat live with us.

Sincerely,

[EDIT]

I will not be opening a Neteller or Skrill account for the purpose of being paid money owing to me by a casino and have asked them to pay my PayPal account instead. I have been paid withdrawals by PKR casino in prior years and I am concerned this time that things seemed to have changed. My withdrawal was made on Dec 5 2016.

Read the casino review

3 Responses

ThePOGG
Dec 16, 2016

Hi Trippyphucker - welcome to ThePOGG.com!

I'm afraid there's not going to be much we can do to help you here. All gambling operators use 3rd party companies to process payments for them. Sometimes this results in problems paying specific methods. No intervention on our part will change that or speed up the resolution of the issue.

If you're not prepared to set up an ewallet and PKR cannot pay via Paypal I'm afraid your only left with waiting for the card payment issues to be resolved.

On top of this PKR are non-responsive to complaints posted at this site.

While I completely understand your frustration, I would fully anticipate you receiving your funds once the problems are resolved.

Thanks,

ThePOGG

ThePOGG
Jan 02, 2017

Hi Trippyphucker,

Have you received your funds yet?

Thanks,

ThePOGG

ThePOGG
Jan 10, 2017

Hi Trippyphucker,

If I haven't received a response from you by Friday the 20th of January I'll assume that this issue has been resolved and close this complaint.

Thanks,

ThePOGG

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